Friday, December 7, 2012

Management Tips from KB/HH

The other day I bought a brand-new, cutting-edge broom and told the Kaamwaali Bai or House Help (Hereby referred to as KB/HH) to start using it from the next day. Suddenly all the noise in the world disappeared. She stared at me. The intense analytical gaze she gave me as she heard those words is beyond description.

“It is what it is,” she said point-blankly. “You cannot expect a new broom to be become a game changer from day one.”

“But we had briefed the shopkeeper to give us a broom that will be a value-add and at the same time be very customer-centric,” I said, very meekly. Such was the gaze!

“Your approach was totally wrong,” were the words of KB/HH, the rebuker. “You did not ensure to demand for End-to-End quality of services. Do you even know how I will have to multitask between cleaning the floor and cleaning the new-broom droppings? Have you given it a thought to the effect that will have on my performance measurement?”

I was on the verge of tears. Standing in the nearest corner seemed like the best thing to do.

“But… I tried my best towards a significant contribution,” I muttered in a barely perceptible voice.

“You know nothing,” said the ever-booming voice. “Do you have any idea about the disconnect that strategy will have on all my initiatives and objectives that go into the metrics? That will demotivate me for sure! Please keep such things in mind henceforth!”

I was lost for words and confidence. From that day on, I decided to leverage this learning and decided to become an achiever!

1 comment:

Rose said...

Very well written, I enjoyed the maid's discourse~